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FAQ

Our customer support is available Monday to Friday: 8am-8:30pm. Average answer time: 24h

How long will it take to get my orders?

Below the pictures and the description of each of our house plans you will find a list of all the drawings that will be sent to your email once you complete the payment for the respective plan. If you are not sure where to find the drawings list, please get in touch with our customer support team and ask for the drawings list for the specific house plan you are interested in. Remember that they will need the ID number of the house plan to assist you quickly.

We also recommend that you contact your builder/contractor as well as the local building authority in case you have doubts about which drawings are required for the construction of your home. If it happens that the house plan you like does not have all the drawings you need, you can always order the missing ones from us at an additional fee.

What are pdf and DWG formats?

Once you purchase a house plan from us you will receive the full set of drawings via email either in PDF Only format or full set of DWG & PDF formats depends on the package you purchase. PDF is a standard format for many types of documents including drawings that can be printed without loss in quality. The files can be viewed on any computer or smartphone but the files cannot be edited. DWG is a standard format used by many different types of computer design software such as AutoCAD. The files can be edited and changes can be made easily to the plans by anyone who knows how to use such software.

Do you also build the houses?

Yes, we specialize in designing, selling house plans (construction drawings), and construction. We undertake all kinds of building construction works. We also do site visits or supervision of construction projects. Contact us to assist you with the construction of your house.

Are your plans ready to submit to my local authorities for a building permit?

Every county has different submission requirements and they may vary significantly. Our house plans offer detailed information that is sufficient for a Building Contractor / Construction Company to understand and build based on the construction drawings. Prior to the application of building permits, we advise that you get in touch with your local authorities to verify what will be needed for submission in order to get your building permit. If any additional drawings are required we are happy to assist you with making those at an additional fee.

How do I know if the plan I buy will fit on my plot?

All house plans on our website have detailed descriptions of the size of the building right below the pictures of the house plans. If you are unsure whether the house plan can fit on your plot or not then please do not hesitate to get in touch with our customer support team and ask for their guidance. Remember that they will need to know the ID number of the house plan you are interested in as well as the exact dimensions of your plot.

What if the plan I want doesn’t have structural drawings?

Structural drawings illustrate important details like steel reinforcements necessary for construction. While not all house plans include these drawings, some may require them. If your chosen plan is missing structural drawings, you can order them from us for an extra fee. For assistance, please contact our customer support team.

Does the house plan come with BOQs?

Some of our house plans come with bills of quantities (BOQs), which list all the materials needed for construction. In the 'Drawings List' for each plan, you can see if BOQs are included. If you're unsure where to find the drawings list, contact our customer support team for help. Just give them the ID number of the house plan you're interested in. If your chosen plan doesn't have BOQs, you can order them from us for an extra fee. For assistance, please contact our customer support team.

Can I modify the house plan?

We're happy to adjust any of our house plans to fit your needs. The cost of changes depends on how complex they are and if we need to involve multiple people. If you want changes made, just contact our customer support team. Give them the ID number of the house plan you want to adjust and list the changes you need. They'll quickly give you a quote.

When should I expect my order once I make the payment?

It normally takes from 10 minutes to a maximum of 12 hours to have your order delivered to your email. We may ask you to provide extra information if required by our payment gateways in order to provide you with your drawings.

Our customer support is available Monday to Friday: 8am-8:30pm. Average answer time: 24h

Customer service

You can contact us at support@moscomdesigns.com or on phone number +254703721899 from Monday to Friday 8:00 AM to 6:00 PM.

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We accept Credit/debit/prepaid Cards, Apple Pay, Bank Transfers, and PayPal.

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